Product complaints

If you experience issues with goods quality we are happy to help.

You can send the deffective product by using any transport company to our main warehouse address in Jinočany, Czech Republic. The package must include a VAT receipt (invoice or a simplified VAT receipt), which certifies the purchase from Bola spol s.r.o. and an ID number from the online form that must be completed in advance.

Fill in the complaint form

Address for complaints

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Time limits for claims

The standard time limit for processing claims is 30 days from receiving the goods.

Borrowing for the defective goods

In exceptional cases, it is possible to borrow substitute goods until the claim is resolved. However, this is not always possible - it concerns mainly custom made and special products. Borrowing is always to be agreed in advance and Bola spol s.r.o. is by no means obliged to approve the borrowing.

• Return policy